Our aim is to be able to constantly understand patient’s needs, having as our ultimate target to provide timely and appropriate response to them. For this reason, a formal procedure has been established for measuring and evaluating patient’s satisfaction, which is conducted at two levels:

• measuring patient’s satisfaction with regards to our health professional’s interpersonal skills
• measuring patient’s satisfaction with regards to the service provision as such

The process of measuring and evaluating patient’s satisfaction is conducted on regular intervals, every three months, for one week. The results from the patient’s satisfaction questionnaires are centrally recorded and analysed forming the basis for the development and of our Improvement Action Plan.