The Balanced Scorecard methodology has been used to help us determine the appropriate quality, strategic and operational objectives with their respective indicators. In parallel, Health Units SA development strategy has been linked with specific actions and identification of future improvement points, which in turn helps us to act in the company’s best long-term interests.
The main areas of application of this tool are:
- Human Resources development,
- Determination of the requirements of the service users,
- Improvement of internal processes,
- Maintenance of the economic balance, always in favour of the citizen and service user.